We subscribe to the Motor Industry Code of Practice for Service and Repair. Motor Codes can provide a CTSI certified Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute in relation to service and repair. More information can be found at https://www.themotorombudsman.org/
Here is an example of a broken and collapsed front suspension coil spring. The customer could not drive the car and it was recovered to our garage. The car was fixed and back on the road by the end of the day. Suspension systems on a car are a very important. They support both road handling and ride quality. A broken coil spring will cause an uneven ride and could be dangerous. If your car is driving differently or making strange noises it is always best to get it checked. Pop in or call us at any of our garages where we will be happy to help and estimate any repairs free of charge. ... See MoreSee Less
I’ve seen broken coils sheer away at the sideways of tyres and get stuck causing the vehicle to veer from one side of the road to the other. Normally corrosion of the coils is noted on MOT certificates (the black flexi coating chips off exposing the metal which is then exposed to the elements and allows the coil to corrode and snap) which then requires monitoring to prevent dangerous incidences like these.